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Returns and exchange

Stated plainly: returns and exchanges are not available. This policy applies to every order.

Why

We operate as an online catalogue: by the time an item is shipped you have already seen it on screen. A return process would be costly for us and inconvenient for you.

Check the size first

Available sizes are listed on every product page. Ask the operator on Telegram before ordering — they give practical sizing advice.

Colours may look slightly different depending on your screen settings.

If an item arrives faulty

If the item you received has a defect, message us within 24 hours on Telegram. The operator will check the case and agree the next step with you.

Questions? Message the operator: @womendeluxstore